Purchase on-line using PayPal,
Snail mail your order with check or money order or credit card
Dr. Michael Stachiw
P.O. Box 422
Valley Park, MO 63026
Order will be processed upon receipt of payment.
C) Phone Us Today! (314)
C.O.D. All COD & Service charges to be added to your total.
All Prices are in US Dollars. Prices subject to change without notice
Recipient is responsible for acceptance of shipment. Any missing or
damaged goods must be noted on receiving documents and reported to the
All returns must be authorized by
and are subject to a 20% restocking charge, return freight pre-paid by
5) Goods ship FOB
Factory, St. Louis, MO 63132, prepaid.
Buyer assumes responsibility for
surcharges and special delivery charges as well as damaged in transit
All orders on SpillNetwork.Com are processed with using PayPal and
their award winning 128-bit encrypted ebusiness and ecommerce payment
systems. Upon completion of your order we will confirm it
immediately via e-mail. Every item regarding your order is held in
the strictest of confidence using the latest in on-line security. At NO
time do we ever sell or distribute our customer information.
Orders are processed Monday through Friday 8:00am-4:00pm CST. Orders
placed on the weekend or holidays will be processed on the following
business day. Upon submission of your order, you will automatically be
sent an email to confirm that your order has been received and your
credit card information has been verified. Your email confirmation will
show the status of the items that you ordered and confirm your method of
shipment. We accept online orders only as a means to keep our prices
down. Note: All of our products sold, are brand new shipped
in retail or bulk packaging. Orders are processed in the order that they
are received, in the event that a product runs out of stock after your
order has been placed, you will receive an email to notify you of the
potential delay in receiving your order.
Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?
Demand for an item is much higher than expected and our manufacturer
needs time to restock our supply.
The manufacturer has an unforeseen backorder of an item due to a
shortage of part, materials, etc.
Delivery delays can be caused by transportation strikes, natural
disasters such as floods, snow or rain storms, etc. The estimated in
stock date of an item is subject to change at any time.
SpillNetwork.Com accepts VISA, MasterCard, American Express, Discover
and Echecks using PayPals payment gateway. Once your order has been
received and your credit card information has been verified, your
payment will be processed by www.Sorb.com
(a subsidiary of SM&DS LLC) and will appear on your credit card
All orders placed on SpillNetwork.Com can be quickly tracked through
our on-line Customer Service tool. You will also receive a convenient
hyperlink in your emailed order confirmation giving you quick access to
your order's progress. Orders are shipped weekdays (non-holidays) and
our cutoff time for express service is 4:30pm CT (5:30pm ET). Delivery
transit time starts once we have filled the order and our carrier has
picked up the package.
We will not provide Shipping Refunds due to weather related delivery
Deliveries to remote areas inside the 48 contiguous states may increase
For all residential deliveries:
SpillNetwork.Com will not be held responsible for packages left outside
a residentís door if signature service is NOT requested or if the
customer has a signature release on file with UPS.
Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for:
Any refused package.
Undeliverable packages due to incomplete address information, no
signature on file, or no recipient at the shipping location provided.
Re-shipment of packages returned to us.
Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We
must be notified within one business day to insure proper handling of
your claim. Some shipping companies require that a representative come
to your home. Remember to keep the original packaging. Do not discard
the shipping box, after inspecting the damaged parcel, they will return
it to us. This procedure needs to be followed in these rare occasions.
Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us
within 24 hours to ensure proper handling of your claim. We are not
responsible for missing items not reported to us after the 24 hour
Our goal is to provide our customers with the best products available.
We conduct extensive testing on each product to look for the best
compatibility, fit, finish, ease of use and quality. In the event you
are dissatisfied with a product, please contact us within 30 days of the
shipment date at Dr.Mike@sorb.com for a RMA (Return Merchandise
Authorization) number so that we can insure proper tracking of your
return. After we receive your return, please allow 5 business days to
process your transaction. Shipping charges will NOT be refunded. Any
returns shipped to us without an authorized RMA number on the package
will be refused at the time of delivery.
Defective Items: If you receive a defective product, please
contact us. There will be a charge for the replacement product but we
will issue a full refund when we receive the defective item back. If for
any reason, the customer does not want the replacement for the defective
item, the customer assumes responsibility for the return shipping costs.
If our staff tests the returned item and it has been found to not to be
defective, the customer assumes responsibility for the additional
shipping costs and for the original item if it is not returned within 10
Erroneously Shipped Items: If you receive an erroneously shipped
product, please contact us. The originally ordered item will be sent to
you and will include a self-addressed pouch to return the erroneously
shipped item to us. If the item returned was found to actually match the
item originally ordered, the customer will be charged a restocking fee
and any related shipping costs. The customer assumes responsibility for
the additional shipping costs and for the original item if it is not
returned within 10 business days.
All Other Returns/Exchanges: For all other returns/exchanges, please
contact us for the RMA number. All items must be returned in new
condition with all original parts and packaging. Exchanges will incur an
additional shipping charge at a reduced rate. A re-stocking fee will
apply to all returned items (excluding defective or erroneously shipped
products). Based on our evaluation of the item(s), condition, contents
and packaging a 10%-30% re-stocking fee will be charged. Additional
charges may apply for any missing or damaged parts.
We provide unmatched support and service for our customers. Support for
any accessory product purchased from us is always FREE and available for
the lifetime of your purchase. For support either contact us via email
firstname.lastname@example.org or via phone at 314-428-3156
Thank you for your business!
The SpillNetwork.Com Team